Shipping & Return Policy

1. Shipping Information

1.1 Processing Time

Our standard processing times are as follows:

  • Regular orders: 1-2 business days
  • Custom orders: 3-5 business days
  • Pre-order items: As specified on the product page
  • During holiday seasons, processing times may be extended

1.2 Shipping Methods & Times

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • Next Day Delivery: Next business day when ordered before 2 PM EST
  • International Shipping: 7-21 business days depending on location

1.3 Shipping Rates

  • Free standard shipping on orders over $50 (domestic)
  • Standard shipping: $5.95
  • Express shipping: $15.95
  • Next Day Delivery: $25.95
  • International rates: Calculated at checkout based on location and weight

2. Order Tracking

All orders are trackable through:

  • Tracking number provided via email after shipment
  • Order tracking section on our website
  • Customer account dashboard
  • Customer service inquiry

3. International Shipping

For international orders, please note:

  • Import duties and taxes are not included in the item price or shipping cost
  • These charges are the buyer's responsibility
  • Please check your country's customs policies before ordering
  • Delivery times may vary due to customs processing
  • Not all products are available for international shipping

4. Return Policy

4.1 Return Eligibility

Items are eligible for return if:

  • Return is initiated within 30 days of delivery
  • Items are unused and in original condition
  • Original packaging is intact
  • Proof of purchase is provided

4.2 Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized items
  • Sale or clearance items
  • Gift cards
  • Personal care items
  • Items marked as final sale

4.3 Return Process

  1. Initiate return through your account or contact customer service
  2. Receive return authorization and shipping label
  3. Package item securely with all original materials
  4. Attach provided shipping label
  5. Drop off at authorized shipping location

5. Refund Policy

5.1 Refund Process

  • Refunds are processed within 5 business days of receiving return
  • Original payment method will be refunded
  • Shipping costs are non-refundable
  • Return shipping costs are customer's responsibility unless item is defective

5.2 Store Credit

Store credit options:

  • Available for returns without original receipt
  • Valid for 12 months from issue date
  • Can be used for online and in-store purchases
  • Non-transferable and non-refundable

6. Damaged or Defective Items

In case of damaged or defective items:

  • Contact customer service within 48 hours of delivery
  • Provide photos of damage or defect
  • Return shipping will be covered by us
  • Replacement or refund will be processed immediately
  • Special handling instructions will be provided

7. Holiday Season Policy

Special holiday season provisions:

  • Extended return period for holiday purchases
  • Gift receipts available for all purchases
  • Special gift wrapping services
  • Extended customer service hours
  • Additional shipping options available